Privacy Policy

Refade Studios Privacy Policy

Last updated: June 26, 2025

Refade Studios (“we,” “us,” “our”) operates this store and the website refadestudios.it (“Services”), offered through the Shopify platform. This Policy describes how we collect, use, disclose, and protect your personal data when you visit or shop on our site, and how you can exercise your rights.

1. Data we collect

  • Contact information: name, surname, billing and shipping address, telephone number, email address.
  • Payments: Credit/debit card information, transaction details (processed through Shopify Payments, Stripe, PayPal).
  • Account: username, password, preferences, and settings.
  • Transactions: items viewed, added to cart, purchased, returned.
  • Device and usage: IP address, browser, operating system, log data, cookies and tracking technologies (Google Analytics 4, Meta Pixel, Klaviyo, TikTok Pixel, Hotjar, Trustpilot widget).
  • Communications: Customer support messages, feedback, disputes, Trustpilot reviews.

2. How we collect data

  • Directly from you: when you create an account, make a purchase, or contact support.
  • Automatically: via cookies, pixels, and system logs.
  • From third parties: Shopify, shipping providers, payment gateways, marketing services (Klaviyo), analytics (Google Analytics 4), social ads (Meta, TikTok), Trustpilot.

3. Purposes and legal bases

  • Contract performance: order management and payments. (Art. 6(1)(b) GDPR)
  • Legal obligations: tax compliance, anti-money laundering. (Art. 6(1)(c) GDPR)
  • Legitimate interests: security, fraud prevention, website analytics. (Art. 6(1)(f) GDPR)
  • Consent: Direct marketing via email/SMS, non-essential cookies. (Art. 6(1)(a) GDPR)

4. Cookies and similar technologies

We use essential technical cookies, performance cookies (Google Analytics 4), marketing cookies (Meta Pixel, TikTok Pixel), and functionality cookies (Hotjar, Trustpilot widget). You can manage your preferences through our Cookie Policy and the "Manage cookies" banner.

5. Data retention

  • Account and transaction data: Up to 5 years after account closure.
  • Access and security logs: Up to 1 year.
  • Cookies and tracking: as indicated in the Cookie Policy.
  • Marketing and newsletter: until consent is revoked.

6. Disclosure to third parties

Your data may be shared with:

  • Shopify (integrated technical-logistics platform and analytics).
  • Payment gateways: Stripe, PayPal.
  • Couriers and warehouses: to fulfill orders and returns.
  • Marketing Vendors: Klaviyo, Facebook, TikTok, Google Ads.
  • Review platforms: Trustpilot, which processes and publishes the reviews you provide in accordance with their Privacy Policy.
  • Judicial or tax authorities: if required by law.

7. International transfers

Data may be transferred outside of your country, including to the USA. We use the Standard Contractual Clauses approved by the EU Commission to ensure an adequate level of protection.

8. Rights of the interested party

You have the right to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent (marketing and non-essential cookies).
  • Lodge a complaint with the supervisory authority.

To exercise your rights, contact us at info@refadestudios.com .

9. Security

We implement technical and organizational measures (TLS encryption, internal access policies, regular backups) to protect your data, but we cannot guarantee absolute security.

10. Minors

The Services are not intended for anyone under the age of 18. We do not knowingly collect data from minors; if we become aware of such data, we will delete it.

11. Changes to the Policy

We may update this Policy. We will post the updated version on this page and update the "Last Updated" date.

12. Contacts

For questions or to exercise your rights:
Refade Studios of Massa Marco
Viale Michelangelo Grigoletti 79, 33170 Pordenone (PN), Italy
Email: info@refadestudios.com